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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Can't refresh cast or crew information
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DVD Profiler Unlimited RegistrantKleineGelbe
You'll never walk alone
Registered: March 14, 2007
Germany Posts: 3
Posted:
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Hi folks,

I just realized that I can't refresh cast or crew information of nearly all profiles.

I used the "Refresh Updated Profiles" button to get a list of the changed profiles. Usually I check all updates via the "Preview Changes" option (small collection  ). Then choose a profile and decide whether to "Accept all unlocked changes" or check the "Accept" check box myself.

The update itself is made properly. There are no error message or so. The profile will be marked as "No Update Available".

When I check the profile afterwards the cast and crew updates are not there. No matter if it's a name change ("Mos" "" "Def" -> "Mos Def" "" "", "Andrew" "" "MacDonald" -> "Andrew" "" "Macdonald") or a birth year change (BY added or removed).

Repaired my database twice but it didn't work.

Any suggestions what I'm doing wrong or how to fix it?

Thank you very much!

Best,
Michaela

[edit]: "Anthony" "" "Head" [Anthony Stewart Head] -> "Anthony" "Stewart" "Head" worked fine, adding box set content didn't work
 Last edited: by KleineGelbe
DVD Profiler Unlimited RegistrantStaNDarD
Registered: March 31, 2007
Germany Posts: 662
Posted:
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Good news:
You're doing nothing wrong.

Bad news:
Quoting KleineGelbe:
Quote:
No matter if it's a name change ("Mos" "" "Def" -> "Mos Def" "" "", "Andrew" "" "MacDonald" -> "Andrew" "" "Macdonald")

Those kind of name changes (moving a part of a name into another field) will NOT make it to your local database via a profile update as long as the complete name is the same (case insensitive). You have to change this by hand.

Quoting KleineGelbe:
Quote:
or a birth year change (BY added or removed).

BYs will only be added by a profile update, never be removed. You have to remove it by hand.
DVD Profiler Unlimited RegistrantKleineGelbe
You'll never walk alone
Registered: March 14, 2007
Germany Posts: 3
Posted:
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Thank you for your reply.
I'll have a closer look when I update my other profiles.
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