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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
cannot add dvd's
Author Message
DVD Profiler Unlimited Registrantjpvanoostrum
Registered: August 9, 2007
Netherlands Posts: 2
Posted:
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Hello i'm using DVD Profiler for many years (in the netherlands - dutch language).
i've upgraded to version 3.8.0. Since then i'm not able to add new dvd's to my collection.
I'm running windows 7 Pro 64 bit. The connection to the invelos database works perfect. 10 items are being downloaded to: c:\users\myname\AppData\Local\DVD Profiler\Import.
After the downloading it says: "Online Profile list required. Do you want to download it now?" If I enter yes it wil download to the same location (i can see that as the time of the files is changing). But then still i cannot add dvd's - the same happens every time again. I tried already removing all DVD profiler files and program followed by a complete reinstall. But even that doesn't help a bit.
Bye the way downloading the version 8.3.1. executable and installing 3.8.1. does not work: it simple states the executable is corrupt (ofcourse i  tried to download it a couple of times - even the zip version gives that problem.)

Anybody any idea how to solve this problem?
Thanks in advance.
Jelle
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
Posted:
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View the #2 entry in our FAQ and follow the instructions.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantjpvanoostrum
Registered: August 9, 2007
Netherlands Posts: 2
Posted:
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Hello Ken

Thanks, this really works. Great Support

Jelle
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