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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
iPad ap doesn't show all info that PC version has
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DVD Profiler Unlimited Registrantdddp
Registered: July 27, 2007
Australia Posts: 16
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I mistakenly posted my problem in the mobile area, rather than copy it all this is a link to it

http://www.invelos.com/Forums.aspx?task=viewtopic&topicID=551991

please post any new replies in this thread - any help very appreciated, thanks
DVD Profiler Desktop and Mobile RegistrantStar ContributorTaro
Registered: February 23, 2009
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Perhaps something has gone wrong in the initial sync. If your desktop version is up to date (meaning: contains all the correct data), then it might be worth it to completely delete the DB on your iPad and resync from scratch. That should theoretically solve it ...

Also, might be worth it to check and make sure your iPad has the latest iOS version as well as the latest DVDP app version installed.
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DVD Profiler Unlimited Registrantdddp
Registered: July 27, 2007
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Thanks for the reply - Running iOS 4.3.3

going to delete the DB and see what might eventuate ... fingers crossed

edit - can not delete iPad database, keep getting the message "The currant connection can not be deleted"

decided to delete DVDP ap and start over again
 Last edited: by dddp
DVD Profiler Desktop and Mobile Registrantb00bie
Registered: 12/16/2001
Registered: April 17, 2007
United States Posts: 187
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Check the parental controls and make sure you are not prohibiting any rating groups from being synced.
Tom

IOS Ver. 2.1.4
iPad Mini Retina 64GB Wi-Fi iOS 8.1.1 no JB
iPad Air 64GB Wi-Fi iOS 8.1.1 TaiG 1.1 JB
DVD Profiler Desktop and Mobile RegistrantStar ContributorTaro
Registered: February 23, 2009
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Quoting dddp:
Quote:
edit - can not delete iPad database, keep getting the message "The currant connection can not be deleted"

This sounds to me like during a sync there was a hiccup and the app version thinks it's still connected to the PC desktop version. Sometimes, things like that can happen if there was a short interruption in the wireless datastream.
I guess your best course is a clean install on the iPad and resync the entire DB, just to be on the safe side.
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DVD Profiler Unlimited Registrantdddp
Registered: July 27, 2007
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Deleted the ap, updated iOS to 4.3.5, re-downloaded the ap. Removed parental controls - still not showing any watched by info - all titles on ap are 'never watched.

disabled wireless, still can't delete database. Choose "convert to local databse" get the "The currant connection can not be deleted"

Back to square one

in the 1st thread i posted, 8ballmax was kind enough to post some screen caps, in the screen caps one is called Include in 'recent' under watched status. Curious as to how you get to this screen from watched status?
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Quoting dddp:
Quote:
in the 1st thread i posted, 8ballmax was kind enough to post some screen caps, in the screen caps one is called Include in 'recent' under watched status. Curious as to how you get to this screen from watched status?


I'm sorry to hear you're still having problems.

To get to that screen:

Browse>Watched Status>Recently Watched (Press the little blue icon with the > symbol)
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DVD Profiler Unlimited Registrantdddp
Registered: July 27, 2007
Australia Posts: 16
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Quoting 8ballMax:
Quote:
Quoting dddp:
Quote:
in the 1st thread i posted, 8ballmax was kind enough to post some screen caps, in the screen caps one is called Include in 'recent' under watched status. Curious as to how you get to this screen from watched status?


I'm sorry to hear you're still having problems.

To get to that screen:

Browse>Watched Status>Recently Watched (Press the little blue icon with the > symbol)


Many thanks for your help Max - your posts have given me a good insight to what's going on here.

I got to the page, last 60 days is selected so that option is accounted for. But as none of my AP collection reflects the PC version watched by history i can't use this method. Of course i can remember most of the ones ive seen - but not all. Must be a gremlin in the system somewhere!
DVD Profiler Desktop and Mobile RegistrantStar ContributorTaro
Registered: February 23, 2009
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Odd question but if you check your iPhone and your desktop versions: do the same users exisit (meaning, in the list of clickable persons who watch, is the list the same?)

Let's say all your discs are watched by you, but in the iPhone you as a user don't exisit, then the watched info won't show up, I think.

I once had that problem because my gf is Japanese, so her name is in Japanese in my iPhone. I imported her into DVDP iPhone app and it caused the whole thing to crash.

Perhaps the user DB is at the source of your problem ... just guessing here.
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DVD Profiler Unlimited Registrantdddp
Registered: July 27, 2007
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Thanks for the reply Taro. The AP only has the same watcher as the PC version which the AP itself created upon installation

as an experiment i marked a title as watched in the AP, the AP updated the PC version. I then removed the watched status on the AP but it didn't update the PC version
 Last edited: by dddp
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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You've got me stumped here. Perhaps there's a setting in the PC version that is preventing Watched Stats from uploading or downloading between the applications. Check the following:

Sharing on PC version



Check your "User" info



Make sure Watched titles in PC version actually have Watched History



In Tools>Options>Users>History tab check that your Watched Stats exist on PC version



Other than these few things, I can't think of anything else that might be preventing your Watched Stats from displaying in the App .
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DVD Profiler Unlimited Registrantdddp
Registered: July 27, 2007
Australia Posts: 16
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Thanks again Max, you've been very generous in your efforts to help me and i do appreciate it very much

The only option that mine doesn't have is the sharing option to allow changes from the internet, when i tried mine it reported that it was blocked. The normal setting i use is my network only. All other things check out OK

i notice that when i update my APP, it reports that it sends/or doesn't send changes - but it doesn't report that it receives changes. I don't know if this is relevant or not or if others are the same, but that's how mine is

Cheers, dddp
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