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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Spyone pro
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DVD Profiler Unlimited Registrantdanomite33
DVD Hunter
Registered: October 12, 2009
United States Posts: 34
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Hello:
I'm a long time profiler user; however, recently I replaced my old computer.  This evening I downloaded a zipped version of DVD Profiler then tried to run it as the administrator.  However, Webroot Antivirus interrupts the opening of the zipped version and declares that the download is a virus.  Specifically calling it Spyone Pro.  Have you seen these kinds of reports before?

Please advise.

Thanks.
DVD Profiler Unlimited RegistrantBlair
Resistance is Futile!
Registered: October 30, 2008
United States Posts: 1,249
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I don't think that specific virus warning has been reported here, but we have seen a few other false positives.

If you downloaded it from this site, though, the cumulative number of downloads by the rest of us can basically guarantee that the program is virus free.

If the virus warning is preventing you from being able to open the zipped file as sometimes happens, try the installer version instead.
If at first you don't succeed, skydiving isn't for you.

He who MUST get the last word in on a pointless, endless argument doesn't win. It makes him the bigger jerk.
DVD Profiler Unlimited Registrantbraveheart
Registered: May 30, 2007
Posts: 3
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Webroot Spysweeper flags this as a critical virus, capturing all keystrokes etc. I got it from the download version not the zip so can't install the update??
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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You can upload what you downloaded to virus total to get confirmation that it is indeed virus free.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantdanomite33
DVD Hunter
Registered: October 12, 2009
United States Posts: 34
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Thanks for answering.  I went to Webroot and posed the question to them.  I followed their advide and it worked.  Thanks to  all who helped.  Below is a copy/paste of their instructions:

Hello, Dan

I would like you to try and turn gamer mode on to try and download the applications.

Step 1: Turning on Gamer Mode

To determine if our program is causing the issue you report it will be useful to shutdown the essential program components and see if the issue persists. You can use this reduced mode by following these steps:

1. Open our program and go to Settings on the bar at the bottom.
2. Next go to the Gamer Mode section.
3. Check the box for Turn execution shield off and then use the switch to turn Gamer mode on
4. Once Gamer mode is on, check to see if the issue you were experiencing still occurs
 Last edited: by danomite33
DVD Profiler Unlimited Registrantcarla702
Resistance is Futile
Registered: June 12, 2007
United States Posts: 6
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I'm getting the same thing with Webroot!... Follow the tip turning the Game Mode On and it let me install the upgrade thanks

Carla
 Last edited: by carla702
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