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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Update Collection Failed
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DVD Profiler Desktop and Mobile Registrantkensong
Registered: March 16, 2009
Malaysia Posts: 121
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I could sync first time with no issues but after adding a few movies and flagging them watched and trying to send changes back to my PC, it connects then throw the error "Cannot Send" or something like that  So I am now working with my data independent of the PC until I can update my collection on the PC. Any ideas?
DVD Profiler Unlimited RegistrantStar ContributorDorianGray
Registered: May 26, 2007
Germany Posts: 186
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I have a similar problem.

Whenever I want to send my changes from iPhone to my PC the App crashes.
"The only way to get rid of a temptation is to yield to it. Resist it, and your soul grows sick with longing for the things it has forbidden to itself, with desire for what its monstrous laws have made monstrous and unlawful."
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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Quoting DorianGray:
Quote:
I have a similar problem.

Whenever I want to send my changes from iPhone to my PC the App crashes.



There is a known issue with the iPhone app, that if you add users in the iPhone app, it will cause an error in synching. I would try creating a new database on the phone and synching to the desktop again. Try to make changes that don't involve adding users (if that might have been something that you did) and then try to synch again.
Invelos Software, Inc. Representative
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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A bit faster method - just sync once without sending changes, then avoid changing users until 1.0.1 is available.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantkensong
Registered: March 16, 2009
Malaysia Posts: 121
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I didn't add users from contacts. It was already synced over but I did add the image for the users from the iPhone. Could that cause the issue too?
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