First, make sure you actually have 1220 profiles. Do control-A to select all. It will tell you at the bottom of the window how many profiles are flagged. If it is more than 1220, you probably have some child profiles pomewhere or otherwise are coutning differently than DVD profiler. If you have 1220 profiles which are being counted as 1228, something has it's count number changed. Right click on your list to sort by count. Personal the offenders (control-P) and change to count as 1.

Quoting JHoningh:

Quote:
I still can't find the 8 mystery dvd's this way 

So when you sort by Count As ascending, then select the last entry to have a Count As = 0 and then select Collection->Flags->Flag Below Current, you still get only 1220 profiles flagged and at the bottom you have no profile with a Count As > 1?

Quoting mreeder50:

Quote:
Don't feel to bad, I have 3 different sets of numbers; 1 for my database, 1 for my mobile and 1 for my online. I have opened a support ticket, talked to several people, uninstalled completely, reinstalled fresh and restored, checked count as, repaired the db many, many times using the db repair utility in the program and the new one that can be downloaded and nothing I have done will bring these numbers together, so the only thing I can do is hope I don't double dip because of mismatched numbers. I'm just preparing you for the no resolution senario. Good luck.

Try the following: Create a new, empty database. Upload this empty database to both the Mobile and the Online, effectively erasing them.

Make sure they are empty.

Then you create a backup of your old database and restore it into the new one. BUT do not do a full restore but a profile specific. Check if there are any "empty" profiles in the restore list.

Afterwards check your Offline settings under Tools->Options->Parental
Then you transfer to the Mobile from your new DB. Check the parental settings in the transfer screen and on your actual Mobile.
Then check your Online settings here.
Upload your collection from your new DB.


And always keep in mind that the entire issue has gotten complicated since the "Count As" was introduced. Before 3.6 it was the number of the profiles you had. Now it's the added number of all the Count As'ses.

Quoting DJ Doena:

Quote:
Quoting mreeder50:

Quote:
Don't feel to bad, I have 3 different sets of numbers; 1 for my database, 1 for my mobile and 1 for my online. I have opened a support ticket, talked to several people, uninstalled completely, reinstalled fresh and restored, checked count as, repaired the db many, many times using the db repair utility in the program and the new one that can be downloaded and nothing I have done will bring these numbers together, so the only thing I can do is hope I don't double dip because of mismatched numbers. I'm just preparing you for the no resolution senario. Good luck.

Try the following: Create a new, empty database. Upload this empty database to both the Mobile and the Online, effectively erasing them.

Make sure they are empty.

Then you create a backup of your old database and restore it into the new one. BUT do not do a full restore but a profile specific. Check if there are any "empty" profiles in the restore list.

Afterwards check your Offline settings under Tools->Options->Parental
Then you transfer to the Mobile from your new DB. Check the parental settings in the transfer screen and on your actual Mobile.
Then check your Online settings here.
Upload your collection from your new DB.


And always keep in mind that the entire issue has gotten complicated since the "Count As" was introduced. Before 3.6 it was the number of the profiles you had. Now it's the added number of all the Count As'ses.

Thanks Karsten, I will give this a try this coming weekend. I have pretty much tried most of this in several combinations. I will printout your instructions and following them to the tee. I will post back when I have the results.

Edit: Just a side note. I don't understand why the numbers are not synced with one another when nothing special has been checked or unchecked. There should not be 3 different sets of rules that govern what gets counted or not counted. I don't need an imaginary line between these three places, I only have one DB.