Quoting arfa:

Quote:
have had pc problems and had to have new hard drive so have lost most of my stuff including dvd profiler but I have my original reg key. What can I do? please. arfa

For the program, you just download from this site, and install it with your key.

For your data, if you made backup files on another disc than your hard drive, you have just to restore it. If you have not, you can use your online collection if you uploaded it, but you loose your personal data that exist on a backup file. If you have no backup and no online collection, you have to redo everything.

edit : I just verified that you have an online collection.

When your program is installed, Menu Online>DVd Profiler On line>Download (be careful, don't upload, you would kill your on line with an empty collection)

Quoting DJ Doena:

Quote:
As you can see here, your collection is online.

That gives you some form of a backup. It's not perfect, but it will do.

Download Profiler from here.

Install it and use your reg key.

Start the program and go to Online -> DVD Profiler Online

Now enter the same data you used to login into this forum.

Then choose "Download". Your collection will be downloaded.

Check your collection whether any titles are missing -  especially the things you bought lately.

And for the future: Do regular backups via File -> Backup Database and save it onto an external drive like an USB stick or an external hard drive.

Thank you for your help but I have no images at all

Choose

Online -> Refresh Updated Profiles from Invelos

and

Online -> Refresh All Images

Quoting arfa:

Quote:
Quoting 8ballMax:

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On the Menu: Online>Refresh all Images

It cant or wont download my online profile list

Are you saying that after reinstalling DVD Profiler, when you select from the Menu: Online>DVD Profiler Online, after scanning your collection and making sure you're login info is correct, you click Next and then select Download, that your Online Collection won't download?

Quoting DJ Doena:

Quote:
Choose

Online -> Refresh Updated Profiles from Invelos

and

Online -> Refresh All Images

Still no images

Quoting 8ballMax:

Quote:
Your user name and password are correct in the Synchronize With DVD Profiler Online screen? Are you logged in to your account? This is really odd.

dont know what you mean by Synchronise with DVD Profiler Online screen

Quoting 8ballMax:

Quote:
Quoting arfa:

Quote:
Quoting 8ballMax:

Quote:
Your user name and password are correct in the Synchronize With DVD Profiler Online screen? Are you logged in to your account? This is really odd.

dont know what you mean by Synchronise with DVD Profiler Online screen

You said you were able to download your online collection right? This is done through the Menu: Online>DVD Profiler Online>"Synchronize With DVD Profiler Online" screen. On this screen you had to enter your account user name and password in order to download your online collection. When you open this screen, is your user name and password still there? In order to do anything with your online account you have to be logged in. This includes the forums. Are you logged into your forum account?

My user name and password are still there and it downloaded my online collection but I hav still no inages and I still get the same message about wanting my online list

Quoting 8ballMax:

Quote:
Then there's a disconnect between your new DVD Profiler installation and your online collection. For some reason when you attempt to refresh images, the program cannot find an online collection to doenload the images from. That tells me that your user information in profiler doesn't match your online account info or you're not logged in.

I am logged in