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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
Error downloading profile list
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DVD Profiler Desktop and Mobile Registrantnoodleboy
Registered: January 7, 2008
United States Posts: 30
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I just upgraded to 3.5 and cannot download the profile list.  I can download updated  profiles just fine, but cannot run "Refresh Online Profile List..." from the Online menu.  I receive a message stating, "Unable to download file. Continue anyway?"

Anybody else having this issue?
DVD Profiler Unlimited RegistrantStar Contributorcvermeylen
Registered: March 13, 2007
Reputation: High Rating
Belgium Posts: 1,946
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It working now for me, and it's actually downloading the complete list (13.51 MB)
View my collection at http://www.chriskepolis.be/home/dvd.htm

Chris
DVD Profiler Unlimited Registrantmr. b_dvd
I don't have a tagline,ok
Registered: December 19, 2007
United States Posts: 7
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I've got the same problem both before I updated and after.

I've even tried to use the repair utility, cleaned out the databases, etc.
 Last edited: by mr. b_dvd
DVD Profiler Unlimited Registrantkraid
Registered: November 11, 2007
United States Posts: 14
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I just updated to the latest version of DVD Profiler and am also getting the error noodleboy is getting.
DVD Profiler Unlimited Registrantkschmit2
Registered: Jan 08, 2004
Registered: March 25, 2007
Posts: 41
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same error here.
Internet connection test (tools -> options -> online) is successful though

 Last edited: by kschmit2
DVD Profiler Unlimited RegistrantStar Contributorcvermeylen
Registered: March 13, 2007
Reputation: High Rating
Belgium Posts: 1,946
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It's still working for me. Have you tried selecting "Use alternate internet connection method" in Tools-->Options-->Online ??
View my collection at http://www.chriskepolis.be/home/dvd.htm

Chris
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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try it later, to much traffic? Firewall software? allow new version DVD Profiler access to internet?
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Unlimited RegistrantMatt788
Registered: May 10, 2007
Netherlands Posts: 87
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I got exactly the same problem when I try to upate my profile. I did test my internet connection as mentioned by cvermeylen. The result was that I have a working internet connection.

I think I will try it again tomorrow...
DVD Profiler Unlimited Registrantiainfrerichs
Registered: August 18, 2007
Posts: 1
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I looked at this in my proxy log.
It seems that my install at least is asking for first
http://www.invelos.com/AppData/DVDPro/lists/OnlineList.inf (12 bytes, 0x 00 01 00 00 02 7d 00 00 02 23 00 00)
then
http://www.invelos.com/AppData/DVDPro/lists/OnlineList637.633.dod (note that 0x027d is 637...)

This file does not exist, although
AppData/DVDPro/lists/OnlineList637.dod (15 Nov, 18:30:10 GMT),
AppData/DVDPro/lists/OnlineList637.635.dod (15 Nov, 18:29:13 GMT)
and
AppData/DVDPro/lists/OnlineList637.636.dod (15 Nov, 18:29:41 GMT)
do exist.

I'm going to back up by collection, then try to find my local copy of the master profile list and delete it. I hope this will allow download of the full list again.

UPDATE: I uninstalled the Beta and then 3.5.0 went and got the whole 13.5MB list just fine...
 Last edited: by iainfrerichs
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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Beta is no longer used: download the newly released program:
Version: 3.5.0 (Build 1240)
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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search for OnlineList.dod and OlineListSel.dod
both should be approx: 20.368 kB in size
if this is not correct:
delete both OnlineList.dod and OnlineListSel.dod (thanks to RossRoy for figuring that one out)
if you only delete one DVD Profiler crashes.
Snag: if invelos site is unreachable, dvd profiler want start
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Unlimited RegistrantManfel
Registered: August 26, 2007
Posts: 2
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Same Problem here (austria) - had problem before and and also after updating
DVD Profiler Unlimited Registrantkschmit2
Registered: Jan 08, 2004
Registered: March 25, 2007
Posts: 41
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Quoting cvermeylen:
Quote:
It's still working for me. Have you tried selecting "Use alternate internet connection method" in Tools-->Options-->Online ??


I already tried that with no success



Quoting Giga Wizard:
Quote:
search for OnlineList.dod and OlineListSel.dod
both should be approx: 20.368 kB in size
if this is not correct:
delete both OnlineList.dod and OnlineListSel.dod (thanks to RossRoy for figuring that one out)
if you only delete one DVD Profiler crashes.
Snag: if invelos site is unreachable, dvd profiler want start


Also tried deleting these 2 files before I posted here. It didn't help.
DVD Profiler Unlimited Registrantkschmit2
Registered: Jan 08, 2004
Registered: March 25, 2007
Posts: 41
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Could this be due to a routing error?

I'm in Europe, so maybe that info could help Ken.

I can add/download profiles using the old Online Profile List just fine, DVDProfiler just cannot download the new Online Profile List.
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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Just deletes those two files
from DVD Profiler Menu: online Refresh Online Profile List
download 13,51 mB at 261 kB from belgium. on a 3Mb dsl line
ping is a bit on the slow side

3,194.119.228.177,10ms,None,----
4,80.66.129.217,16ms,None,0%
5,80.66.128.49,14ms,None,0%
6,213.206.129.45,18ms,None,0%
7,217.149.32.34,17ms,None,0%
8,213.206.131.46,15ms,None,0%
9,4.68.120.62,20ms,ae-32-52.ebr2.Amsterdam1.Level3.net,0%
10,4.69.132.133,21ms,ae-2.ebr2.London1.Level3.net,0%
11,4.69.137.78,90ms,ae-44-44.ebr1.NewYork1.Level3.net,0%
12,4.69.134.66,99ms,ae-61-61.csw1.NewYork1.Level3.net,0%
13,4.69.134.97,95ms,ae-63-63.ebr3.NewYork1.Level3.net,0%
14,4.69.137.121,141ms,ae-6.ebr2.Dallas1.Level3.net,0%
15,4.69.136.138,141ms,ae-62-62.csw1.Dallas1.Level3.net,0%
16,4.68.19.6,137ms,ae-14-69.car4.Dallas1.Level3.net,0%
17,4.71.122.2,139ms,THE-PLANET.car4.Dallas1.Level3.net,0%
18,70.87.253.10,140ms,te7-2.dsr01.dllstx3.theplanet.com,0%
19,70.87.253.114,221ms,te1-4.dsr01.dllstx2.theplanet.com,0%
20,12.96.160.7,133ms,po1.car05.dllstx6.theplanet.com,0%
21,74.53.166.114,130ms,72.a6.354a.static.theplanet.com,0%
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Unlimited RegistrantMatt788
Registered: May 10, 2007
Netherlands Posts: 87
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Quoting Giga Wizard:
Quote:
search for OnlineList.dod and OlineListSel.dod
both should be approx: 20.368 kB in size
if this is not correct:
delete both OnlineList.dod and OnlineListSel.dod (thanks to RossRoy for figuring that one out)
if you only delete one DVD Profiler crashes.
Snag: if invelos site is unreachable, dvd profiler want start


This solved the problem for me thanks!

The files are in <drive>:\Users\%USERNAME%\AppData\Roaming\DVD Profiler
    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next