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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Problem running DVD Profiler...?
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Wilykat
Registered: September 20, 2007
Posts: 3
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I had an older DVD profiler that hadn't been used for 6 or 7 months so I went to try and fire it up to add 8 new DVD I got since it was last run.  It took about 5 or 6 minutes, freezing other programs in the process then it finally spits up 2 error messages, one to Microsoft, and one of Runtime error.

I went ahead and downloaded 3.1 and tried to install, the program warned to make backup copy of database for old version of DVD Profiler.  I tried DVD profiler 2.5 again, same thing with long hang time and error messages.  So I said screw it and installed 3.1 anyway.

3.1 ran fine the first time but I didn't have time to re-enter the DVD collection so I closed it.  That was 8 hours ago.  I can't get DVD Profiler to run any more now   Restarted PC, same long hang up, 2 error messages.  Shut it down, same thing still.

  It's the same runtime error with version 3.1 I don't recall what error # version 2.5 gave.

Is there a reason DVD Profiler has a hard time running on my PC???  Aside from oddles of Windows update, a couple games, and updated Firefox browser nothing major new had been added to my PC from the last time I ran DVD Profiler 2.5 so it's not likely other software is interfering.

I have Windows XP Home edition, SP2 pack
2GB RAM (4GB with virtual memory)
total of 700GB hard drives
3.2GHz Pentium 4
I use DSL for internet and firewall is set to allow DVD Profiler to access internet.

I've used DVD Profiler for about 3 or 4 years now and this is the first time it refused to run.
DVD Profiler Unlimited RegistrantStar Contributorwidescreenforever
Under A Double DoubleW
Registered: March 13, 2007
Reputation: High Rating
Canada Posts: 5,494
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In the 60's, People took Acid to make the world Weird. Now the World is weird and People take Prozac to make it Normal.

Terry
DVD Profiler Unlimited RegistrantStar Contributordee1959jay
Registered: March 19, 2007
Reputation: Highest Rating
Netherlands Posts: 6,018
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Seems very odd - I doubt if it has anything to do with DVD Profiler. Do all other programs run normally?

Here's how to upgrade. Please note though that in version 3 many features won't work until you buy a license (one-time fee).
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 17,804
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I would agree to widesrceenforever. Could be SubSeven Trojan virus

I would really recommend to check your system for viruses and adware to exlude this. After this a full uninstall and reinstall of profiler (backup!) should be performed.
Thorsten
DVD Profiler Unlimited RegistrantStar ContributorLithurge
Paralysis by analysis
Registered: March 13, 2007
Posts: 1,279
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Except that article states it only applies to Windows 98/Millenium, and the only other article on there links it to a mouse driver.

So I would say by all means run a virus scan, but I'm not convinced it's a virus as nothing else seems to be affected. Searching google suggests it can be cause by virus scanners themselves, albeit at a different address.
IVS Registered: January 2, 2002
Wilykat
Registered: September 20, 2007
Posts: 3
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Hmmm... articles are from 1999 so kind of old trojan.  Since the problem only occurs when trying to run DVD Profiler and not with any other program, I don't think it's Subseven.  Plus I've had 24/7 AV protection using AVG Antivirus.  It works as good as Norton but a lot less of resource hog.

Anyway a bit of trial and error, I think I found the cause of it.  If I run Everquest first, DVD profiler crashes.  But if I run DVD Profiler before I start Everquest, DVD Profiler works fine until I close it.

DVD Profiler still crashes even if I quit Everquest first so it's something between Everquest and DVD Profiler that is causing DVD Profiler to bomb.  I think Everquest is leaving something behind in the memory as Everquest is prone to memory leakage.

I do remember being able to run DVD Profiler 2.5 and Everquest without any problem in the past.  There's been quite a few revisions of Everquest in the last 8 months.
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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Quoting Wilykat:
Quote:
Plus I've had 24/7 AV protection using AVG Antivirus.  It works as good as Norton but a lot less of resource hog.


in addition you could run Spybot - Search & Destroy (for free) for filtering out any adware.
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
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Wilykat
Registered: September 20, 2007
Posts: 3
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I've done a number of scans using Spybot, Ad-ware, AVG antispyware, as well as a few AV scans they all came clean.  Yet DVD profiler still crashes if I start it after I run Everquest.

Defiantly a problem between DVD Profiler and  Everquest game.  For now the work around is to have DVD Profiler running before Everquest or to restart PC before running DVD Profiler.
DVD Profiler Desktop and Mobile Registrantkemper
Vodka martini... shaken..
Registered: March 13, 2007
Ireland Posts: 402
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If you have kept your AV up todate I would doubt it would be a virus.  Look at some of the perfierals (mouse, game pads) and start with removing those at the computer management level.  you may have a courrupted driver.
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