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Invelos Forums->DVD Profiler: Desktop Technical Support |
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Can't open my 2..0.4 |
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| Author |
Message |
| Registered: March 19, 2007 |  Posts: 93 |
| | Posted: | | | | For the last few days i tried to open my DVDP 2.0.4 and got no response from the program.
I double click on the icon the interface window is open and 2 or 3 seconds later closes.
I was trying to confirm some information from the old db and now simply can't open the program.
As this mysterious close happened to any one else?
Any suggestions why this is happening? | | | | Beauty is in the eye of the beholder! |
| | Registered: March 10, 2007 |  Posts: 4,282 |
| | Posted: | | | | It's possible the program is opening and moving off screen. Try holding down CTRL while the program loads. | | | | Invelos Software, Inc. Representative |
| | Registered: March 19, 2007 | | Posts: 93 |
| | Posted: | | | | Hi Ken.
Thanks for the tip but nothing.
The problem remains. | | | | Beauty is in the eye of the beholder! |
| | Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | Try deleting the DVD Profiler section from the registry. Open regedit, and browse to the HKEY_CURRENT_USER\Software\InterVocative Software branch. Delete the entire DVD Profiler branch from there.
When next you run 2.4, you'll need to reenter your registration information. | | | | Invelos Software, Inc. Representative |
| | Registered: March 13, 2007 | Reputation:  |  Posts: 5,494 |
| | Posted: | | | | Did you have your library backed up either on Harddrive or on the IVS site? If so, I'd recommend reinstalling the old 2.4 from their site, and then reloading all your titles back in, check all fields and make sure it is running properly and is looking good. Then go back to Invelos site and load up the new 3.03 program and then import your titles over from that point on stay with Invelos, checking daily to see that it is running properly, then backup your title base again in two places, My profiler / your own harddrive as .dpb . You may now safely remove IVS 2.4 .. Sorry Ken,, It took me a few minutes to compose and didn't know you were responding...   | | | In the 60's, People took Acid to make the world Weird. Now the World is weird and People take Prozac to make it Normal.
Terry | | | | Last edited: by widescreenforever |
| | Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | Not to worry - if my suggestion doesn't resolve the issue, yours is the next step I'd recommend. | | | | Invelos Software, Inc. Representative |
| | Registered: March 19, 2007 | | Posts: 93 |
| | Posted: | | | | Quoting Ken Cole: Quote:
Try deleting the DVD Profiler section from the registry. Open regedit, and browse to the HKEY_CURRENT_USER\Software\InterVocative Software branch. Delete the entire DVD Profiler branch from there.
When next you run 2.4, you'll need to reenter your registration information. Hi there Ken. I did what you told me and problem solved. Thank you Ken for your help. Just one question. What really happened for me having this "bug"? | | | | Beauty is in the eye of the beholder! |
| | Registered: March 19, 2007 | | Posts: 93 |
| | Posted: | | | | Sorry Ken but after i solved the problem with your help i closed 2.4 and open back a few minutes later, for my desolation the problem remains plus i check on the 2.4 main folder and saw several reports i took a look and this is what i found. So can you tell me what is this all about? Thank you.
#
# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_FLT_STACK_CHECK (0xc0000092) at pc=0x07d7d069, pid=3892, tid=3896
#
# Java VM: Java HotSpot(TM) Client VM (1.6.0_01-b06 mixed mode, sharing)
# Problematic frame:
# v ~RuntimeStub::resolve_virtual_call
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#
--------------- T H R E A D ---------------
Current thread (0x07a88800): JavaThread "main" [_thread_in_Java, id=3896]
siginfo: ExceptionCode=0xc0000092, ExceptionInformation=0x00000000 0x001238f4
Registers:
EAX=0xffffffff, EBX=0x000008c5, ECX=0x20987120, EDX=0x2098a798
ESP=0x00123888, EBP=0x00123998, ESI=0x20987120, EDI=0x000008c5
EIP=0x07d7d069, EFLAGS=0x00210216
Top of Stack: (sp=0x00123888)
0x00123888: ffff1272 ffff4020 ffffffff 07c83e67
0x00123898: 011c001b 00123970 ffff0023 00000000
0x001238a8: 00000000 00000000 00000000 00000000
0x001238b8: 00000000 00000000 00000000 00000000
0x001238c8: 00000000 00000000 00000000 0000db20
0x001238d8: 5be00000 4005c805 00000000 80000000
0x001238e8: 00004002 00000000 3ffd8000 0012393c
0x001238f8: 00123954 00000000 0012394c 00000000
Instructions: (pc=0x07d7d069)
0x07d7d059: 00 00 83 ec 6c dd 34 24 9b dd 24 24 dd 5c 24 6c
0x07d7d069: dd 5c 24 74 dd 5c 24 7c dd 9c 24 84 00 00 00 dd
Stack: [0x00030000,0x00130000), sp=0x00123888, free space=974k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
v ~RuntimeStub::resolve_virtual_call
J java.util.Properties$LineReader.readLine()I
j java.util.Properties.load0(Ljava/util/Properties$LineReader;)V+7
j java.util.Properties.load(Ljava/io/InputStream;)V+10
j java.util.logging.LogManager.readConfiguration(Ljava/io/InputStream;)V+13
j java.util.logging.LogManager.readConfiguration()V+181
j java.util.logging.LogManager$2.run()Ljava/lang/Object;+4
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x09edf000 JavaThread "Low Memory Detector" daemon [_thread_new, id=3744]
0x09eda000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=4064]
0x09ed9000 JavaThread "Attach Listener" daemon [_thread_blocked, id=1008]
0x09ed8000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=656]
0x09ed3c00 JavaThread "Finalizer" daemon [_thread_blocked, id=4060]
0x09ecf400 JavaThread "Reference Handler" daemon [_thread_blocked, id=4040]
=>0x07a88800 JavaThread "main" [_thread_in_Java, id=3896]
Other Threads:
0x09ec6400 VMThread [id=4044]
0x09ef9800 WatcherThread [id=4072]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 960K, used 195K [0x20960000, 0x20a60000, 0x210c0000)
eden
[error occurred during error reporting, step 190, id 0xc0000092]
Dynamic libraries:
0x00400000 - 0x0097e000 C:\Programas\InterVocative Software\DVD Profiler\dvdpro.exe
0x7c910000 - 0x7c9c6000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c901000 C:\WINDOWS\system32\kernel32.dll
0x7e390000 - 0x7e420000 C:\WINDOWS\system32\user32.dll
0x77ef0000 - 0x77f37000 C:\WINDOWS\system32\GDI32.dll
0x77da0000 - 0x77e4b000 C:\WINDOWS\system32\advapi32.dll
0x77e50000 - 0x77ee1000 C:\WINDOWS\system32\RPCRT4.dll
0x770f0000 - 0x7717c000 C:\WINDOWS\system32\oleaut32.dll
0x77be0000 - 0x77c38000 C:\WINDOWS\system32\msvcrt.dll
0x774b0000 - 0x775ed000 C:\WINDOWS\system32\ole32.dll
0x77bd0000 - 0x77bd8000 C:\WINDOWS\system32\version.dll
0x5f220000 - 0x5f237000 C:\WINDOWS\system32\olepro32.dll
0x773a0000 - 0x774a2000 C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x77f40000 - 0x77fb6000 C:\WINDOWS\system32\SHLWAPI.dll
0x72f90000 - 0x72fb6000 C:\WINDOWS\system32\winspool.drv
0x7c9d0000 - 0x7d1ef000 C:\WINDOWS\system32\shell32.dll
0x77180000 - 0x77227000 C:\WINDOWS\system32\wininet.dll
0x77a50000 - 0x77ae5000 C:\WINDOWS\system32\CRYPT32.dll
0x77af0000 - 0x77b02000 C:\WINDOWS\system32\MSASN1.dll
0x76360000 - 0x763aa000 C:\WINDOWS\system32\comdlg32.dll
0x71a70000 - 0x71a7a000 C:\WINDOWS\system32\wsock32.dll
0x71a50000 - 0x71a67000 C:\WINDOWS\system32\WS2_32.dll
0x71a40000 - 0x71a48000 C:\WINDOWS\system32\WS2HELP.dll
0x76b00000 - 0x76b2e000 C:\WINDOWS\system32\winmm.dll
0x6bd00000 - 0x6bd0d000 C:\WINDOWS\system32\SYNCOR11.DLL
0x5b180000 - 0x5b1b8000 C:\WINDOWS\system32\uxtheme.dll
0x10000000 - 0x10012000 C:\Programas\RocketDock\RocketDock.dll
0x76bb0000 - 0x76bbb000 C:\WINDOWS\system32\PSAPI.DLL
0x63000000 - 0x63014000 C:\WINDOWS\system32\SynTPFcs.dll
0x746c0000 - 0x7470b000 C:\WINDOWS\system32\MSCTF.dll
0x01470000 - 0x014f9000 C:\WINDOWS\System32\hhctrl.ocx
0x68de0000 - 0x68df8000 C:\WINDOWS\System32\mui\0016\hhctrlui.dll
0x76ea0000 - 0x76edc000 C:\WINDOWS\system32\rasapi32.dll
0x76e50000 - 0x76e62000 C:\WINDOWS\system32\rasman.dll
0x5bc70000 - 0x5bcc4000 C:\WINDOWS\system32\NETAPI32.dll
0x76e70000 - 0x76e9f000 C:\WINDOWS\system32\TAPI32.dll
0x76e40000 - 0x76e4e000 C:\WINDOWS\system32\rtutils.dll
0x76f90000 - 0x7700f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77010000 - 0x770e0000 C:\WINDOWS\system32\COMRes.dll
0x7e210000 - 0x7e37f000 C:\WINDOWS\System32\shdocvw.dll
0x76890000 - 0x76913000 C:\WINDOWS\system32\CRYPTUI.dll
0x76bf0000 - 0x76c1e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c50000 - 0x76c78000 C:\WINDOWS\system32\IMAGEHLP.dll
0x76f20000 - 0x76f4d000 C:\WINDOWS\system32\WLDAP32.dll
0x77fc0000 - 0x77fd1000 C:\WINDOWS\system32\Secur32.dll
0x77b10000 - 0x77b32000 C:\WINDOWS\system32\appHelp.dll
0x06730000 - 0x06793000 C:\PROGRA~1\INTERV~2\DVDPRO~1\Plugins\BARCOD~1.DLL
0x778f0000 - 0x779e6000 C:\WINDOWS\system32\SETUPAPI.dll
0x7df20000 - 0x7dfc0000 C:\WINDOWS\system32\urlmon.dll
0x20000000 - 0x2008d000 C:\WINDOWS\System32\shdoclc.dll
0x06cb0000 - 0x06f80000 C:\WINDOWS\system32\xpsp2res.dll
0x75d50000 - 0x75de1000 C:\WINDOWS\system32\mlang.dll
0x7dbe0000 - 0x7ded5000 C:\WINDOWS\System32\mshtml.dll
0x74660000 - 0x74687000 C:\WINDOWS\System32\msls31.dll
0x74690000 - 0x746ba000 C:\WINDOWS\System32\msimtf.dll
0x75c00000 - 0x75c6e000 C:\WINDOWS\System32\jscript.dll
0x6d7c0000 - 0x6d839000 C:\Programas\Java\jre1.6.0_01\bin\ssv.dll
0x7c340000 - 0x7c396000 C:\Programas\Java\jre1.6.0_01\bin\MSVCR71.dll
0x6d6b0000 - 0x6d6d1000 C:\Programas\Java\jre1.6.0_01\bin\npjpi160_01.dll
0x6d4a0000 - 0x6d4bb000 C:\Programas\Java\jre1.6.0_01\bin\jpiexp.dll
0x6d250000 - 0x6d261000 C:\Programas\Java\jre1.6.0_01\bin\deploy.dll
0x719f0000 - 0x71a30000 C:\WINDOWS\System32\mswsock.dll
0x76ee0000 - 0x76f07000 C:\WINDOWS\system32\DNSAPI.dll
0x76f70000 - 0x76f78000 C:\WINDOWS\System32\winrnr.dll
0x6d4f0000 - 0x6d514000 C:\Programas\Java\jre1.6.0_01\bin\jpishare.dll
0x07ac0000 - 0x07d07000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\client\jvm.dll
0x6d310000 - 0x6d318000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\hpi.dll
0x6d770000 - 0x6d77c000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\verify.dll
0x6d3b0000 - 0x6d3cf000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\java.dll
0x6d7b0000 - 0x6d7bf000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\zip.dll
VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE16~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE16~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.6.0_01 -Djavaplugin.nodotversion=160_01 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE16~1.0_0 -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE16~1.0_0\classes -Xbootclasspath/a:C:\PROGRA~1\Java\JRE16~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE16~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.6.0_01 -Djavaplugin.nodotversion=160_01 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE16~1.0_0
java_command: <unknown>
Launcher Type: generic
Environment Variables:
CLASSPATH=.;C:\Programas\Java\j2re1.4.2_03\lib\ext\QTJava.zip
PATH=C:\PROGRA~1\Java\JRE16~1.0_0\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Programas\ATI Technologies\ATI Control Panel;C:\Programas\QuickTime\QTSystem\;.
USERNAME=Luis Talete
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 13 Stepping 6, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows XP Build 2600 Service Pack 2
CPU:total 1 family 6, cmov, cx8, fxsr, mmx, sse, sse2
Memory: 4k page, physical 1310064k(647612k free), swap 3127712k(2668672k free)
vm_info: Java HotSpot(TM) Client VM (1.6.0_01-b06) for windows-x86, built on Mar 14 2007 00:24:02 by "java_re" with unknown MS VC++:1310 | | | | Beauty is in the eye of the beholder! |
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Invelos Forums->DVD Profiler: Desktop Technical Support |
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