I have been working with eMusic tech support on this.  Here is the latest info from them -

Quote:
"I just wanted to share an update I got from our 3rd party software developer. Here is what was said.

"Our partner found there is a conflict between the latest DVD Profiler software and both DLM v4 and v5. This might be too much to ask but is there any way that member could use DVD Profiler 3.5 until we have time to investigate a proper solution?"

My response was that I couldn't find a way to download version 3.5. 

I'll post more info as I get it

Vickie

I'm just checking back on this today with no real hope, as I hadn't received any email updates on the topic or any other communication in weeks/months (although I see that I am still subscribed to the topic).  To my great and happy surprise, I find a user-discovered solution - and it works for me!

Still deeply disappointed to have had ZERO response from anyone at Invelos, not even "sorry, we don't know" or "you're on your own".  And my support request from Aug. 6 was apparently closed on Dec. 19 with NO comment, NO feedback and NO response.  Even if there's no fix available, I think we deserve better communication than that.  As I said, it's disappointing. 

I'll continue to use DVD Profiler because I like the application more than I like any of the alternatives I've found.  If necessary, stupid as it is, I'll uninstall/reinstall eMusic Download Manager as needed.  Maybe one day DVD Profiler will update again, or eMusic will modify their DM, and this application conflict will be resolved.

@weslymoore - I've had no problems with Win 7 64 and DLM 4.1.4 with the DVD Profiler.  I know eMusic support is tied up with the "new site design".  What a mess!!!  I'll try to find my email re customer support and see if they have any new info.  I had forgotten this since I've got it working now. 

Sorry.

Quoting vjvl51:

Quote:
@weslymoore - I've had no problems with Win 7 64 and DLM 4.1.4 with the DVD Profiler.  I know eMusic support is tied up with the "new site design".  What a mess!!!  I'll try to find my email re customer support and see if they have any new info.  I had forgotten this since I've got it working now. 

Sorry.

I'd really be curious to see if eMusic has any more to say or offer on the topic.  I can't imagine resolving a problem with another vendor's application is their first priority, and I really don't know if the problem is eMusic's fault or if it's due to something Invelos has done in their programming that perhaps should have been done differently.

Just for fun, I tried re-installing eMusic Download Manager 4.1.4 and testing - but DVD Profiler fails just as before.  Ditto for version 5.0.5.  DVD Profiler works correctly again after uninstalling the eMusic Download Manager.  Not sure why you're not seeing the same problem, but be glad!  It seems pretty consistent for a lot of others.

Quoting weslymoore:

Quote:
Once you're logged in to invelos.com, click on Support, then Support Home.  There's a section at the bottom for "Your open and recent support tickets", if any, just below the "Open a new technical support ticket" link.

Thank's a lot. No responce to my support request eather, but at least I know now that they have recieved it.

"Rocky" isn't exactly what I would call it.  I'm not sure which is worse - the broken site or the complaining threads. 

I suggest trying what I did.  Install DLM 4 and DVD Profiler.  Then do your normal computing stuff for a week or so.  Then try to open DVD Profiler.  That's basically what I did and amazing it worked.  Windows sorted it out somehow is all I can think of.  If it doesn't work the first time, wait a week or so and try again.  You haven't lost anything but time and like me, you may be able to get both working on the same computer.

I've contacted eMusic and we'll see what they say.  Remind me if I forget to respond again.  I'd give you my email, but I'm not sure how on this site and it's too nice outside to stay inside and figure it out today.  Sorry. 

I'm willing to bet that the conflict has to do with a 3rd party dll, maybe related to database or some other system service, that they both use and gets put into windows\system32 or some other common folder.

Here is what I would try if I had the problem:

(1) Uninstall both programs. Clear the recycle bin. Reboot at least once, maybe twice. Take a system checkpoint.
(2) Install DLM first and then DVD Profiler afterwards. Don't run either one yet. Reboot.
(3) If they both work, end of story
(4) If one or both of them doesn't work, restore the system back to the checkpoint and reverse the install order, and reboot
(5) Test again, as in (3)

If neither way results in both programs working consistently, I would then explore using different User IDs, and installing each program for that user only, instead of for all users. Hope this was helpful.

Some people might wonder about the reboots. Programs that use shared dlls can sometimes use a memory stored copy of a dll, even after the orginal has been changed or even deleted. That can cause confusion. I had once a while back, where I am almost certain that a program followed a drag/drop of a dll into the recycle bin. Drove me crazy. That's why now I try to make sure that the dll is gone from everywhere when I suspect wierd things are going on.

Oh, and another thing - environment variables: If by chance two programs are calling another program by the same name - but it does different things, by reference through paths in the environment, all "*&(*(" can break loose. Just a simple dll or .exe naming conflict. But that is something that a techie would need to check out for you (e.g. by messing with the path variable in the Environment). It is this kind of thing that results in it working for some, and not for others, or working sometimes and not other times, or being dependent on the order of installation.

The best way to resolve that kind of issue is to put the individual copies of the conflictingly named resource in a directory with the program exe file, so that the call gets staisfied before going to the shared folder.

Nice summary. I like your style! Thanks for the feedback. That's how we all learn - sharing experiences.