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Invelos Forums->DVD Profiler: Desktop Technical Support |
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Dvdprofiler cannot start and get two access violation errors. |
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| Author |
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| Registered: January 27, 2009 |  Posts: 181 |
| | Posted: | | | | You are right about ACL's.
But this Win 7 issue is about the ACL's being completley stuffed up.
For some reason you may have the rights to your profile folder, but something higher up the tree has overridden these. You can try to give yourself 'ownership' etc, but nothing works. I even took ownership of the entire C drive to no avail.
Actually from what I have found, anything before the problem occured is 'locked', you cannot even access them, delete them etc.
But anything created in profile after this are OK, go figure. As my issue cropped up early in the piece. I live with it in the hope of finding the answer one day.
I have a feeling I know how/when the problem occured, but need to reinstall and do the offending action again to be sure. Time to break out Virtiual PC and do some testing.
If you google this problem, it is widespread, and several "solutions" are suggested. Maybe you get lucky and one works, but nothing works in my case. And I am an MCSE in Server and Enterprise Admin in WIN7, so know a little bit more about the workings of Windows than most users. |
| | Registered: March 14, 2007 |  Posts: 2,337 |
| | Posted: | | | | For those who have this issue. Have you tried the easiest way to rule out Profile/User relations for this matter. Create a new user and add that user to Administrators group. Then log in as a user you just created and try to install and run DVDP. If that works, we know that the problem is somehow related to a user account. |
| | Registered: March 14, 2007 | | Posts: 2,337 |
| | Posted: | | | | Quoting specise_8472: Quote:
You are right about ACL's.
But this Win 7 issue is about the ACL's being completley stuffed up.
For some reason you may have the rights to your profile folder, but something higher up the tree has overridden these. Even when the ACL inheritance set broken, as is the correct configuration with the profile folders? Quote:
You can try to give yourself 'ownership' etc, but nothing works. I even took ownership of the entire C drive to no avail. I find it hard to believe that this issue has nothing to do with ownership. Quote:
Actually from what I have found, anything before the problem occured is 'locked', you cannot even access them, delete them etc. There are several folders where ACLs should be configured that way, for example if I remember correctly C:\Windows\Temp, users have R/W, but not list or delete. Quote:
But anything created in profile after this are OK, go figure. So we are talking about profile folders, right? Have you tried deleting the user with the problems using correct method instead of reinstalling the whole system? Quote:
I have a feeling I know how/when the problem occured, but need to reinstall and do the offending action again to be sure. Please share, I'm also interested and maybe I can assist. Quote:
If you google this problem, it is widespread, and several "solutions" are suggested. Maybe you get lucky and one works, but nothing works in my case. My problem is that I don't quite get the problem. Can you send couple of links where this problem has been discussed and described well? Quote:
And I am an MCSE in Server and Enterprise Admin in WIN7, so know a little bit more about the workings of Windows than most users. I also work in quite large environment and I dare to say that I know something, but in this line of work you learn something new every day. While typing this I'm freezing my a** off in stone cold server room.  | | | | Last edited: by Kulju |
| | Registered: November 26, 2007 |  Posts: 1 |
| | Posted: | | | | GOOD (maybe even Great) NEWS!  I was able to identify THE (at least for me) offending program that caused the dual Access Violation errors: eMusic Download Manager (EDM)! Both versions 5 and 4.1. Background: Like many, been using DVD Profiler (DP) for years. I can't (and don't want to) live without it. One day in early August DP would no longer start due to the dual Access Violation errors. Prior to this I had been using it for quite a while with my Win7-32 system. I decided to upgrade my system (new case, motherboard, CPU, RAM) but it was not due to this issue. Reinstalled Win7, 64-bit this time. ( NOTE: I came to find out the 32-bit/64-bit has nothing to do with these specific access violation errors). Used Windows Update and installed all the patches, updates and eventually Service Pack 1. I installed the Microsoft Security Essentials anti-virus as well. I made sure that not only was System Restore up and running, but that I had enough room to keep many Restore Points; I allocated 3Gb for this purpose. With my new system beautifully popping on all cylinders, I started installing my key programs, one by one, creating a RP before each one (yes I know a bit of overkill  ). After installing the CCleaner and Defraggler utilities, the 3rd program was DP. With fingers crossed  , I started it and it worked!  After each program I would try DP to make sure it worked. It kept on working until I installed EDM 5.  On a whim, rather than do a System Restore, I decided to do a complete uninstall of EDM 5 via the Programs and Features in the Win7 Control Panel. Guess what? DP started working again.  Just for giggles & laughs  , I reinstalled EDM, tried DP and sure enough it gave the same dual access violation errors once again. After removing EDM, DP worked like a charm. I repeated the process with an earlier version of EDM, version 4.1, and the same pattern happened. Having experienced the frustration of my fellow DP lovers first hand, I had to at least share my good news (and hopefully for you all too). Here's hoping this works for you or at least help point you in the right direction  . |
| | Registered: May 19, 2007 | Reputation:  |  Posts: 6,730 |
| | Posted: | | | | Thanks for sharing | | | It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?
Registrant since 05/22/2003 |
| | Registered: October 10, 2008 |  Posts: 5 |
| | Posted: | | | | Quoting asalmon: Quote:
GOOD (maybe even Great) NEWS! I was able to identify THE (at least for me) offending program that caused the dual Access Violation errors: eMusic Download Manager (EDM)! Both versions 5 and 4.1.
Having experienced the frustration of my fellow DP lovers first hand, I had to at least share my good news (and hopefully for you all too). Here's hoping this works for you or at least help point you in the right direction . I just uninstalled EDM 5, and you've obviously found the culprit: DVDP3 starts with no errors!!! Kudos for the excellent detective work |
| | Registered: May 28, 2007 | | Posts: 1 |
| | Posted: | | | | Quoting asalmon:
Quote:
GOOD (maybe even Great) NEWS! I was able to identify THE (at least for me) offending program that caused the dual Access Violation errors: eMusic Download Manager (EDM)! Both versions 5 and 4.1.
Having experienced the frustration of my fellow DP lovers first hand, I had to at least share my good news (and hopefully for you all too). Here's hoping this works for you or at least help point you in the right direction .
I just uninstalled EDM 5, and you've obviously found the culprit: DVDP3 starts with no errors!!!
Kudos for the excellent detective work
Likewise - tried starting DVDP this morning - got the same error messages - tried re-installing program, reparing database etc. all to no avail until I read this post. Removed EDM5 and now DVDP works again as if by magic!
Many thanks |
| | Registered: May 9, 2007 | | Posts: 5 |
| | Posted: | | | | Thanks so much! It was EMD. I had installed the newer version and had so many problems with it, I downgraded back to the older version.
Now what is everybody doing about EDM? |
| | Registered: September 13, 2010 | | Posts: 4 |
| | Posted: | | | | Great work! I uninstalled EDM and DVD Profiler started right up. But it's too late for me. After 3 months of NO SUPPORT at all from Invelos and no access to my data, I moved on to new software with a developer who stands behind their product.
Good luck to all. |
| | Registered: March 13, 2007 | Reputation:  | | Posts: 13,202 |
| | Posted: | | | | Quoting jazdog: Quote:
Great work! I uninstalled EDM and DVD Profiler started right up. But it's too late for me. After 3 months of NO SUPPORT at all from Invelos and no access to my data, I moved on to new software with a developer who stands behind their product.
Good luck to all. Your problem was caused by a different program, that you installed, and somehow it is Invelos' fault that they didn't offer support for that issue? I'm sorry, but that just doesn't make any sense to me. | | | No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar |
| | Registered: September 13, 2010 | | Posts: 4 |
| | Posted: | | | | Here is how it makes sense. I submitted request for support on 8/3/11, users have been posting to this forum since 8/6/11, and I an email to Mr. Cole on 9/7/11 begging for some response and we got nothing. There was no attempt to help the number of people who bought his software. Even an outside forum leader told me we'd be lucky to hear a word from him. Did he know it wasn't a problem with his software until now? If so, why did he not tell us? Why should I put up with a total lack of response like that? |
| | Registered: March 13, 2007 | Reputation:  | | Posts: 906 |
| | Posted: | | | | Quoting TheMadMartian: Quote:
Your problem was caused by a different program, that you installed, and somehow it is Invelos' fault that they didn't offer support for that issue? I'm sorry, but that just doesn't make any sense to me. What caused the problem has nothing to do with it. It could have been a bug in DVD Profiler. Invelos didn't know that it was a third party program that was the cause of the problem. Invelos should at least have replied to the support tickets and shown some interest into the problem. Of course one shouldn't expect them to solve the problem since it was caused by another program, but they could at least have looked into the problem. Now that the problem has been identified, they should also look into why it crash when EDM is installed. It might be that the problem is in DVD Profiler and not EDM | | | 
The colour of her eyes, were the colour of insanity |
| | Registered: March 13, 2007 | | Reputation: | | Posts: 13,202 |
| | Posted: | | | | Quoting jazdog: Quote:
Here is how it makes sense. I submitted request for support on 8/3/11, users have been posting to this forum since 8/6/11, and I an email to Mr. Cole on 9/7/11 begging for some response and we got nothing. There was no attempt to help the number of people who bought his software. Even an outside forum leader told me we'd be lucky to hear a word from him. Did he know it wasn't a problem with his software until now? If so, why did he not tell us? Why should I put up with a total lack of response like that? Nobody is telling you to put up with anything. All I said was, "It didn't make sense to me." I could list various reasons as to why you didn't get a reply, but it would all be speculation and, as you have already moved on, there really isn't any point. | | | No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar |
| | Registered: March 14, 2007 | | Posts: 2,337 |
| | Posted: | | | | The point is that after Invelos have your money you get no support for them at all. Active users of this software figure out the problems with rules, figure out the problems with the software, do contributions, ask forum moderation, figure out bugs, do beta testing, etc. Ken and Gerri are only doing contribution screening and software developement. Later is slower than slow, and if there really is someone who thinks that screeners and "moderators" are someone else than Ken and Gerri, please tell me what you are on, I want the same... |
| | Registered: May 9, 2007 | | Posts: 5 |
| | Posted: | | | | It is now November 5, 2011 and yet still no reply from the moderators!!!
WOW!!!!! |
| | Registered: March 13, 2007 | | Posts: 4,596 |
| | Posted: | | | | Quoting ldldl: Quote:
It is now November 5, 2011 and yet still no reply from the moderators!!!
WOW!!!!! It was a 3rd party program on YOUR computer, that YOU installed that caused problems with DVD Profiler. Your problem was solved by another forum user nearly a month ago. Why would the forum moderators need to reply to anything? WOW!!!!!  | | | | My WebGenDVD online Collection |
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Invelos Forums->DVD Profiler: Desktop Technical Support |
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