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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1 2 3  Previous   Next
Crash on "Update Collection"
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DVD Profiler Unlimited Registrantbpatt
Registered: March 26, 2007
Posts: 56
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Quoting Gerri Cole:
Quote:
If you have added any users on the iPad, it will also do this. Have you been able to synch at all?


Yes, actually.  I did do this.  Will removing the "new" user help?
Dyslexics are teople poo.
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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I think that if you synch without sending changes, it should clear it up. Once you have 1.01, you should be able to add users on the iPhone without issues. Adding a user definitely causes a crash when synching with version 1.00.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantrjatwater
Registered: July 3, 2007
Posts: 1
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Following error message received on iPad initial database update from PC:

Error synchronizing profile
  for 024543115915: *** _
[NSConcreteMutableData
  getBytes:range:]: range
  {41884, 4} exceeds data
          length 41886
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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The "024543115915" is the DVD that it is having issues with - that should match a UPC in your database. I would try a database repair on the desktop (if you haven't already). If that doesn't clean it up, then put an exclusion on this DVD and try synching again.

If you send me a backup file with just that one DVD, that would be great - we could see what is wrong with it.

-Gerri
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantStar Contributorzoulu
Registered: April 10, 2007
Posts: 657
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Same pbm with 1.01 (3.7.1) them 1.00 (3.7.0).

DVD Profiler IOS crashes during first sync at 20% of "Reading Database" step in "Connect to DVD Profiler".

Size of dvdpro.exe increases from ~396MB to ~515MB and returns to 396MB when DVD Profiler IOS crashes.

I have an Ipod touch 4 (last iOS 4.2.1) and ~11900 entries in the database.

Tested after a repair of the database and a full restart of the Ipod.
Tested with/without images sync.

Have you tested large databases ?
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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zoulu, do you get any error messages?
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DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,918
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Zoulu -

How much system RAM do you have and is there memory free being reported in the Task Manager (CTRL-ALT-DEL > Task Manager) on the Performance tab under "Physical Memory (K)"?

If you're low on memory, there could be a lot of swapping going on which can hamper things if the connection is timeing out.  Just a theory.

Another option I would try is to back up your database and restore it into a new db and sync with that.  I've seen issues that are not fixed with a DB Repair but are fixed with a restore.
DVD Profiler Unlimited RegistrantStar Contributorzoulu
Registered: April 10, 2007
Posts: 657
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Quoting Gerri Cole:
Quote:
zoulu, do you get any error messages?


No messages, just a crash on the ipod.
DVD Profiler Unlimited RegistrantStar Contributorzoulu
Registered: April 10, 2007
Posts: 657
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Quoting Dr. Killpatient:
Quote:
Zoulu -

How much system RAM do you have and is there memory free being reported in the Task Manager (CTRL-ALT-DEL > Task Manager) on the Performance tab under "Physical Memory (K)"?

If you're low on memory, there could be a lot of swapping going on which can hamper things if the connection is timeing out.  Just a theory.

Another option I would try is to back up your database and restore it into a new db and sync with that.  I've seen issues that are not fixed with a DB Repair but are fixed with a restore.


No memory pbm on the PC side (I was at 44% of 3Go on W7).

Numbers are "Physical Memory (K)" on the Perf. tab.

I have tested the restore on my laptop (vista), result: same pbm.
socceref4
Registered: December 23, 2010
Posts: 1
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I just started sing the IOS version. It worked fine doing updates to the PC version until I reached the update after I got to 258 entries. It worked fine at 238 entries, but when I try to update now, it gets to the "sending changes" and immediately says "Unable to send changes".  I have done a repair on my PC side, and powered off and back on my IPhone 4, but nothing helped.
DVD Profiler Desktop and Mobile Registrantkensong
Registered: March 16, 2009
Malaysia Posts: 121
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Quoting socceref4:
Quote:
I just started sing the IOS version. It worked fine doing updates to the PC version until I reached the update after I got to 258 entries. It worked fine at 238 entries, but when I try to update now, it gets to the "sending changes" and immediately says "Unable to send changes".  I have done a repair on my PC side, and powered off and back on my IPhone 4, but nothing helped.


Are you using the latest update for both iOS and PC? I had the same problem but after updating I managed after several tries to send over changes. I needed to soft reset my iPhone then do a fresh sync after doing full DB repair on the desktop. If you managed to get your changes sent, I advice creating a new DB on the iPhone and resync a fresh copy with your PC.
DVD Profiler Unlimited Registrantbpatt
Registered: March 26, 2007
Posts: 56
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Quoting bpatt:
Quote:
Quoting Gerri Cole:
Quote:
If you have added any users on the iPad, it will also do this. Have you been able to synch at all?


Yes, actually.  I did do this.  Will removing the "new" user help?


Most recent updates fixed this.  Thanks! 
Dyslexics are teople poo.
 Last edited: by bpatt
    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1 2 3  Previous   Next