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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2 3  Previous   Next
Can't submit
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DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Wow! That is very odd behavior. It seems that there's a disconnect between your browser and DVD Profiler during the contribution process resulting in aborted contributions. Not sure how to fix that other than maybe uninstalling MS Internet Exploder and reinstalling. I don't use Exploder myself...Firefox is so much more user friendly.
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DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
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United Kingdom Posts: 2,650
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It's Firefox I'm using but it also happened using Chrome.

I'm as confused as anyone.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Geeeze Louise...what a conundrum . Last ditch solution would be to uninstall DVD Profiler and reinstall...perhaps there's a corrupted .dll or something...or maybe you already tried that...I don't know .
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DVD Profiler Unlimited RegistrantStar Contributorwidescreenforever
Under A Double DoubleW
Registered: March 13, 2007
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I'd try chkdsk ....
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Terry
DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
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I've done a utilities check and uninstalled/re-installed to no effect.

What's chkdsk? I'm not the most techie of folks.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
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Posts: 4,596
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chkdsk is a command used in DOS on Windows systems to check file structure integrity and can fix logical file system errors. On NT-based versions of Windows it can also check the disc surface for errors and bad sectors.
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DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
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No idea what you said.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Click "Start". In "Accessories" you'll find "Command Prompt". Right-click on "Command Prompt" and select "Run as Administrator". The Command Prompt window will open. Without the quotes type "cd c:\". Without the quotes type "chkdsk". Without specifying any parameters, it will run in read only mode. This may take a while depending on the size of your HDD. After completion type "exit" without the quotes to close Command Prompt.

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 Last edited: by Bad Father
DVD Profiler Unlimited RegistrantStar ContributorNexus the Sixth
Contributor since 2002
Registered: March 13, 2007
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Not knowing what sort of virus protection you have but try disabling it temporarily to see if the problem persists. Sometimes they are known to erroneously block legitimate sites.
First registered: February 15, 2002
DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
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Tried both of the above to no avail.

I use AVG for virus protection.

Thanks again guys. Going to try a different computer on Tuesday.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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You can always try rolling back your current version of Firefox to the previous version to see if that helps. I know of one user that had a similar issue with incomplete submission and rolled back his version of Opera to a previous version and that fixed his problem. Worth a try.
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DVD Profiler Unlimited RegistrantStar ContributorNexus the Sixth
Contributor since 2002
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Any particular reason you're using version 3.6.1.1392 instead of 3.7.2.1444 ?
First registered: February 15, 2002
DVD Profiler Desktop and Mobile RegistrantStar ContributorTheMadMartian
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Registered: March 13, 2007
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Quoting greyghost:
Quote:
Perhaps upload an empty database, then upload your current one. Your uploaded database is referenced during submission.

Actually, I don't believe it is...I have contributed profiles for items I hadn't uploaded to my online collection.
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We will teach it to them again.
Though it take a thousand years, we will be free.
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DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
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Quoting TheMadMartian:
Quote:
Quoting greyghost:
Quote:
Perhaps upload an empty database, then upload your current one. Your uploaded database is referenced during submission.

Actually, I don't believe it is...I have contributed profiles for items I hadn't uploaded to my online collection.


True. Only the voting screen is dependent upon your uploaded collection.
Karsten
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DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
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United Kingdom Posts: 2,650
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Quoting KinoNiki:
Quote:
Any particular reason you're using version 3.6.1.1392 instead of 3.7.2.1444 ?


No particular reason really, there were no updates that were of particular care for me in that though I will try this to see if it fixes my problem.
DVD Profiler Unlimited RegistrantStar Contributorsamuelrichardscott
Registered: September 18, 2008
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Still nothing. I have a techie friend coming to see me tomorrow, so I'll try and get him to have a look.

Again, many thanks to all for their ideas and help so far.
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