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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
Poor Support???
Author Message
DVD Profiler Desktop and Mobile RegistrantStar ContributorTheMadMartian
Alien with an attitude
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 13,202
Posted:
PM this userEmail this userView this user's DVD collectionDirect link to this postReply with quote
Quoting widescreenforever:
Quote:
I always get a kick out of the fact for any  PM's I send to Ken..
I sent one a month ago and he never even 'looked at at ', as it remained "Yellow Exclamation"..
Now the month has gone by  and it is no longer in my PM's sent.

It was so long ago now I forgot ( almost) what it was about.. 
Bottom line don't bother sending any PM's  just post your complaints / enquiries  here on the boards ..

Just as an FYI, I don't think the unread indicator works the same way for Ken as it does for us.  I have sent, quite a few, PMs to Ken where the issue is addressed and the yellow exclamation point remains.  I know of a couple of other users who share the same experience so don't use that as an indicator.
No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar
DVD Profiler Desktop and Mobile RegistrantAgrare
Registered: May 22, 2007
Reputation: High Rating
United States Posts: 1,033
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Quoting TheMadMartian:
Quote:
Quoting widescreenforever:
Quote:
I always get a kick out of the fact for any  PM's I send to Ken..
I sent one a month ago and he never even 'looked at at ', as it remained "Yellow Exclamation"..
Now the month has gone by  and it is no longer in my PM's sent.

It was so long ago now I forgot ( almost) what it was about.. 
Bottom line don't bother sending any PM's  just post your complaints / enquiries  here on the boards ..

Just as an FYI, I don't think the unread indicator works the same way for Ken as it does for us.  I have sent, quite a few, PMs to Ken where the issue is addressed and the yellow exclamation point remains.  I know of a couple of other users who share the same experience so don't use that as an indicator.


Also, pretty sure Ken once stated PM's are not that best way to get in touch with him (probably due to the sheer number he gets) and that if you have an issue to open a support ticket.

I had a problem syncing after updating to the new versions, kept getting an error. Sent the error report and opened a support ticket. After some info exchange I had a work around the next day and an update was released that same day with a permanent fix.

-Agrare
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