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Forum Moderation Trial
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Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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Quoting hal9g:
Quote:
Since you require a "non-free" e-mail address to register..

We do not require a "non-free" email address.
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Perhaps you could tighten up on registration requirements such as requiring the user to validate registration from an e-mail generated by you to their e-mail address.

This we already do.
Invelos Software, Inc. Representative
 Last edited: by Ken Cole
DVD Profiler Desktop and Mobile RegistrantStar Contributorlyonsden5
Hello old friends!
Registered: March 13, 2007
Reputation: High Rating
Posts: 2,372
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Quoting Ken Cole:
Quote:
It really isn't possible to permanently ban anyone from a free forum.  In order to implement real bans, we would need to restrict posting access to paid users.  That's something I have tried to avoid, but it may be necessary.


With very few exceptions the posters are paid members. The exceptions are typically new people asking if they should by the software and, as has been pointed out, you should be able to create a newbie type section for them top post in.
DVD Profiler Unlimited RegistrantGendji
Reg: June 12, 2002
Registered: March 20, 2007
Posts: 81
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Quoting Ken Cole:
Quote:
Quoting Gendji:
Quote:
I do not see a problem there, if someone has repeatingly broken the rules and has been abusive to other people, he/she brought that onto him/herself. Why "protect" people like that.

No, the point is that it is impossible to ban someone from a free forum - they can just create another account.  Another hundred if they like.  Hence the alternative to require a paid registration to post.
Quote:
About the poll itself. A poll with only two options doesn't have any value as far as i am concerned.

Especially when these options do not describe what people have been saying in regard to forum moderation.

This poll isn't about "is moderation perfect" - it only breaks the choice into two options because the question is whether to bring back the reputation feedback.  For that question, there are only two possible options.


I always thought this forum was paid registration only, my mistake, sorry for that  .

I wouldn't have a problem at all with this forum being paid registration only. If I.P. logging doesn't work to ban a person. U can have a section where people can register without having a paid registration, if they have questions about buying the software etc. and give them access to the rest as soon as they do.

I understand what the poll is about, i still can not make a choice, neither of the two options change anything for the better in my opinion.

Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body,
but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming: 'WOW What a Ride!!!
DVD Profiler Desktop and Mobile RegistrantStar Contributorhal9g
Who is John Galt?
Registered: March 13, 2007
Reputation: High Rating
United States Posts: 6,635
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Quoting lyonsden5:
Quote:
Quoting Ken Cole:
Quote:
It really isn't possible to permanently ban anyone from a free forum.  In order to implement real bans, we would need to restrict posting access to paid users.  That's something I have tried to avoid, but it may be necessary.


With very few exceptions the posters are paid members. The exceptions are typically new people asking if they should by the software and, as has been pointed out, you should be able to create a newbie type section for them top post in.


I think this is a good idea.  This would give you the control needed to put teeth into banning.  Without true consequences, some behaviors will never change.
Hal
DVD Profiler Desktop and Mobile RegistrantMarEll
Registered: June 9, 2007
United Kingdom Posts: 1,208
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I think Forget's idea of having a free are for newbies (potential customers) to ask questions and the rest of the forum registered users only is a great idea.

I'd like to see the moderation continue but with a reason given when a post is edited/removed.  I'd also like the red arrow being left on as a means of flagging posts up for the mods, wether or not they deem it necessary to act on a flagged post is at their discretion.
DVD Profiler Desktop and Mobile RegistrantStar Contributorhal9g
Who is John Galt?
Registered: March 13, 2007
Reputation: High Rating
United States Posts: 6,635
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Quoting MarEll:
Quote:
I'd also like the red arrow being left on as a means of flagging posts up for the mods, wether or not they deem it necessary to act on a flagged post is at their discretion.


Another good idea.  Replace the red arrow with a "Notify the Moderator" button.

Keep the green arrow for rewarding people who post helpful info.  Effectively remove only the negative part of the reputation system, but keep the positive.
Hal
 Last edited: by hal9g
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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Yep that's the way it works now.  If this becomes permanent I'll rename the button.
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantStar Contributorbob9000
safety word?
Registered: March 13, 2007
Canada Posts: 844
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Quoting Alien Redrum:
Quote:

Aah, okay. So is it not possible to ban or suspend by IP address, then?

The vast majority of ISP services (at least in Canada) use Dynamic IP addresses. That means an IP ban would last all of 10 seconds while a user refreshed their IP. That is why game servers use CD keys as a method of banning. This means if you want back in you need to buy the game again. If forums were restricted to paid users (not that I am necessarily suggesting they should be) I imagine something similar could be put in place, forcing people to buy another copy of Profiler if they want to come back to the forums.

could be a real money maker. 
 Last edited: by bob9000
DVD Profiler Unlimited RegistrantW0m6at
You're in for it now Tony
Registered: April 17, 2007
Australia Posts: 1,091
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I think Invelos needs a system with consequences. Under the current moderation, offending posts are removed, and as far as I've been able to determine, no further action is taken. To me, as I currently perceive the situation, this is sweeping the problem under the carpet. Some changes I would like to see:

* Feedback (from users) on why they marked a post (restricted character count). We've seen before users taken offence where nobody else can see it. This should give the moderators some insight into why something was marked.
* Consequences (PM from moderator / restrictions / temporary banning)
* General attacks (on "everyone" / the community at large) treated more seriously

I think moderation serves a purpose, and has gone some way to "cleaning up" the forums. However, I keep seeing offenders re-offending. I understand that some posts will be given the benefit of the doubt, and others will be overlooked, and can accept that. But to see the moderator actions continually directed at the same user(s) for the same action(s) suggests to me that their time is being wasted.

As for "off-topic", I'm not sure if the software for these particular forums allows it, but I know that phpBB forums, and possibly other software, allow merging and splitting of threads. It can be a little confusing, but it means that helpful discussion that happens to be off-topic can be retained. When we have five threads on the same topic, they can be merged. A discussion e.g. on parsing in a thread about romanisation can be extracted to aid the flow of the original thread.
Adelaide Movie Buffs (info on special screenings, contests, bargains, etc. relevant to Adelaideans... and contests/bargains for other Aussies too!)
DVD Profiler Unlimited RegistrantStar ContributorJimmy S
Registered: March 15, 2007
Canada Posts: 1,982
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My take on this since I've had some problems last week with the moderation system and I've not posted in the others "unofficial" topics about this. I've always said that the moderation was a necessary thing and my oppinion is the same since day one, so no problem here. My problem with it is the fact that posts and topics are deleted, I'm sure that some are deleted with perfectly good reasons but not all. Deleting (not editing) a post whatever way at think of it looks incorrect to me, like I say it's rewriting history.

This is my only problem with the moderation presently. I don't even find it severe enough when we talk of personal attacks... For off topic post it's a different story, sometimes a discussion can be derails but this isn't necessary a bad thing...

Forget the reputation system, doesn't seem to work for me (in my not behind the scene eyes) and continue the moderation without the deleting irritant.
DVD Profiler Unlimited RegistrantStar ContributorAce_of_Sevens
Registered: December 10, 2007
Reputation: High Rating
Posts: 3,004
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Since our forum name is tied to our online collection, I don't see re-registration being a major issue. We aren't dealing with trolls and spammers here, just legit users who were apparently raised in a barn. I think moderation is the way to go, but there's no need to be heavy-handed. Leave off-topic alone. When a post gets moderated, then people discuss this fact, then their posts get deleted, it looks really bad like the moderation is being used to deflect criticism.
DVD Profiler Unlimited RegistrantStar ContributorJimmy S
Registered: March 15, 2007
Canada Posts: 1,982
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Quoting Ace_of_Sevens:
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When a post gets moderated, then people discuss this fact, then their posts get deleted, it looks really bad like the moderation is being used to deflect criticism.

Thing that will not happen if it was possible to contact the moderators by PM (something possible in the majority of the forum on the web, but not here).
DVD Profiler Unlimited RegistrantStar ContributorT!M
Profiling since Dec. 2000
Registered: March 13, 2007
Reputation: Highest Rating
Netherlands Posts: 8,736
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Moderation is much-needed, even a lot stronger as far as I'm concerned, but really: there need to be serious repercussions. Just removing or editing the post alone is not enough. We see users make offensive posts, we see them being removed or edited by the moderaters, and then we see the same users making exactly the same kind of posts all over (and over,...) again. I'm really not too worried about how the moderators operate exactly (IMHO, nothing even remotely interesting has ever been removed yet), but without palpable repercussions, it doesn't seem like the situation will improve.
DVD Profiler Unlimited RegistrantStar Contributordee1959jay
Registered: March 19, 2007
Reputation: Highest Rating
Netherlands Posts: 6,018
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Quoting hal9g:
Quote:
Quoting MarEll:
Quote:
I'd also like the red arrow being left on as a means of flagging posts up for the mods, wether or not they deem it necessary to act on a flagged post is at their discretion.


Another good idea.  Replace the red arrow with a "Notify the Moderator" button.

Keep the green arrow for rewarding people who post helpful info.  Effectively remove only the negative part of the reputation system, but keep the positive.


Fully agree with hal here. I also think creating a separate newbie forum is a good idea, as it will allow giving the moderation system some teeth. I think these "teeth" should be incremental: start with just deleting/editing posts, if the user doesn't change his behaviour start temporary bans, if that has no effect issue a permanent ban.
DVD Profiler Desktop and Mobile Registrantjgilligan
Got PEZ?
Registered: March 14, 2007
Reputation: High Rating
United States Posts: 171
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Like others, I can't really make a choice between the two options.  I'd like them both!

I really like the idea of being able to give green arrows to people.  Whether they help someone earn stars or not, I do think it's a good way for people to know that their posts are appreciated.

Unfortunately, I also think the red arrow needs to stay.  Again, whether or not it affects stars, we need a way to inform the poster (and the moderators) that a post was not appropriate.  It also helps the moderator team, because if the moderators had to read every post in every thread, they would be VERY busy people.

While I (and others) find the off-topic posts annoying, they really aren't a big problem.  Gentle nudges from the moderating team are more than enough to keep this in reasonable control.

I do think moderation needs to stay around.  If the goal of the stricter moderation was to educate the posters as to what is and is not appropriate here, it has failed.  We are seeing the patterns of personal attack continue.  Removing or editing the posts through moderation is not changing the behavior.  I think it is important to remove personal attacks so the wounds don't fester and the arguments don't get worse.  But, I also feel it's important to work toward stopping the problem entirely.

Temporarily or permanently banning a member from posting and voting should be one of the consequences of repeated personal attacks.  Most of the posters that participate here are paid members, so while it's possible to set up additional accounts, it doesn't seem likely.  Especially considering that the forum with the most abuse is the Contributions forum and the free version limits you to 50 titles in your online. 


The real solution to the biggest problem here is to get answers to the issues being discussed in the Contributions forum.  When we have opposing opinions on a situation and neither side has the authority to decide which one is right, or at least how it should be handled 'right now', we end up with ugliness.  I understand Ken and Gerri are busy people and can't always step in to resolve an issue, so maybe they need help.  I'm sure there are people here who would be willing to volunteer time to address some of these.  If they are given guidelines for authority, they can resolve disputes before they become arguments.  Or, they could at least filter the issues and then work with Ken and Gerri.  If the issue is raised and is being addressed, there is no need for the argument to continue (in theory!).
DVD Profiler Unlimited RegistrantStar ContributorWinston Smith
Don't be discommodious
Registered: March 13, 2007
United States Posts: 21,610
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jgilligan:

I won't address the main issue her or my opinion of it. However, I will adrees one specific area of your post... I can and do offer guidance andIi have a basis for doing so, yet ...people are unwilling to accept guidance. Why should I be willing to accept anything from someone who had NO INVOLVEMENT in the process of designing the system at all. Some people have been so brazen as to try and tell me I don't know what I am talking about or that they know more than I do, but they weren't there and have no idea regarding the thought processes that were involved. I readily accept guidance from Ken and Gerri in most cases ( I have one or to exceptions where i disagree and simply keep that data locked and local), but because of the attitudes displayed by some users...NO ONE else.

Skip
ASSUME NOTHING!!!!!!
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Outta here

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