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| Registered: March 13, 2007 | Reputation:  |  Posts: 17,334 |
| | Posted: | | | | Hope someone can help...
Whenever I click on the trailer button it brings up the trailer window just fine but just shows a black screen in the window instead of playing the trailer.
I tried the usual of closing profiler...doing a database repair... and even rebooting the entire computer with no luck.
Any ideas? | | | | Pete |
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| Registered: March 13, 2007 | | Posts: 736 |
| | Posted: | | | | I am having the same problem. It just started in the last week or so... |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | That is about when I first noticed it as well. Kept meaning to post about it but haven't had the chance. | | | | Pete |
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| Registered: March 18, 2007 | Reputation:  | | Posts: 1,646 |
| | Posted: | | | | It appears DVD Profiler is relying on the Adobe flash browser plugin. Most browsers are moving away from flash in favor of HTML5. | | | | Last edited: by rdodolak |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | I have adobe flash plug in... works in all the browsers I have installed just don't work in profiler. I checked waterfox, IE and Edge. | | | | Pete |
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| Registered: March 18, 2007 | | Reputation: | | Posts: 1,646 |
| | Posted: | | | | DVD Profiler uses your default browser and when I copy the URL from that popup window and paste it into the browser I get the same issue (black screen) in Edge.
I also visit Blu-ray.com and for the longest time adobe flash YouTube videos wouldn't load in Chrome since I have the plug-in disabled even though I have my settings for Google set to default to HTML5. Within the last week, those embedded YouTube videos are now working and seem to default to HTML5. Maybe it's just a coincidence. |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | If I remember correctly the trailer window in profiler does not use the default browser (in my case (Waterfox)...it uses IE. Almost positive Ken stated that at one point. So far I have found the links in profiler work in every browser I have installed. Just do not work in profiler itself.
I am the first to admit I am confused on the subject. I am wondering if it is something I need to do on my side... or if it is something Ken has to fix. Which would really suck! | | | | Pete | | | | Last edited: by Addicted2DVD |
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| Registered: March 18, 2007 | | Reputation: | | Posts: 1,646 |
| | Posted: | | | | | | | | Last edited: by rdodolak |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | No... that just gives me the black page I am talking about in profiler. | | | | Pete |
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| Registered: March 13, 2007 | | Posts: 736 |
| | Posted: | | | | Same here. Black screen on that link, but Flash is working fine in every browser. |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | This should now be resolved. | | | | Invelos Software, Inc. Representative |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | Thank you for the quick fix Ken!  | | | | Pete |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | Oddly it worked once for me this morning... now it is happening again.  | | | | Pete |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | To narrow this down, please let me know whether this is now working for you, and the version of Windows you're running. | | | | Invelos Software, Inc. Representative |
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| Registered: March 13, 2007 | | Posts: 736 |
| | Posted: | | | | It's working for me now, but it doesn't autoplay. It loads the trailer and you have to push play.
I'm using the most updated version of Windows 10. |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 17,334 |
| | Posted: | | | | Also using Windows 10... Still getting just a blank screen. | | | | Pete |
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