Hi There,

I could not find any info in forum or support database on my issue so I am posting it here.

I am  running Windows7(64bit) (12gb of memory and 8Tb of HD)
I have been using dvdprofiler (desktop) for many years and cannot live without  it, (I have now the iPhone version too and love it as much).

Theses past few days I have installed on my desktop a few new apps and since then I cannot start dvdprofiler anymore.

I deinstalled everything that I had installed these last days, removed dvdprofiler too, rebooted multiple times, reinstalled dvdprofiler, rebooted again, performed a database repair, try to start while holding CTRL key, but even there, I still always get 2 error messages:
"Access Violation at address 00B90834 in module 'dvdpro.exe'. Write of address 00000014. (Press OK)

Access Violation at address 008F5E57 in module 'dvdpro.exe'. Write of address 00000000. (Press OK)", and dvdprofiler closes.

Any help would be greatly appreciated, after 3 days without dvdprofiler, I am in total withdrawal. The only thing keeping me going is that I did a dvdprofiler backup one day before dvdprofiler start crashing...I am seriously thinking of throwing away my (2 year old) desktop and buying a new one...

Thanks,

Jean-Claude

Hey Blair,

You are my Hero!

I selected my oldest system restore and once completed, dvdprofiler restarted like a charm!

Thank you so so much! you have no idea...

J-C

It's unlikely that this is related to a Windows update.
I'm running Win 7 64 Bit (HP and Professional) no problems on both machines.

Check what happens if you reset your graphics driver to the older version.
If it was a new installation with a chipset change (NVidia / ATI) get the removal tools from the website of the chipset providers. Remove both drivers completely and reinstall only the currently needed.

I have the same problem but a driver roll-back does not resolve. Unfortunately my updated ATI drivers are required for proprietary purposes (switchable graphics and power profile) so reverting wouldn't be an appropriate fix for me even if it worked.

Any other ideas?

Thanks for the suggestion.  I tried pressing and holding Alt while starting DVD Profiler, but I get the same errors.  In any case this is on a fresh install, after uninstall and removal of database etc., and with plugins de-selected during the install.  So it doesn't seem like it's a plugin causing the error.

I suppose I could trying installing old/archived drivers for my graphics card, but that's not a very appealing prospect. 

Try performing a database repair by selecting Start > All Programs (or Programs) > DVD Profiler > Database Repair Utility

It should default to your database but if you have more than one, you may need to browse to it.

Have you tried changing the Compatibility Mode for the program.
Go to 'Program files (x86)/dvd profiler' and right click on the dvdpro exe file, select properties then  compatibility mode and try different settings.
At the end of the day, DVD profiler is a 32 bit program, so some problems could occur in a 64bit OS.

You could try booting your PC up in safe mode to disable all the graphics, audio and other various drivers. DVD Profiler may not look pretty in thsi mode, but you can determine whether or not it is a driver issue that way.