| Author |
Message |
| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | just tried to open dvd profiler and got this message - cannot open File C:\Documents and Settings\arfa\Application Data\DVD Profiler\Databases.dod. clicked o k then got this Unable to load the selected database. The following error occured while attempting to open the database. Access violation at address 00A97E40 in module 'DVD PRO.exe' read of address 00000008 please select an option to continue.
Repair the Database with Database Repair Utility. - Select another Database to open. - Create a new empty Database. - Close DVD Profiler |
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| Registered: March 14, 2007 | Reputation:  |  Posts: 6,744 |
| | Posted: | | | | You should seriously try to deinstall the software. Then remove the following folders (if they are still there):
C:\Documents and Settings\arfa\Application Data\DVD Profiler\
C:\Documents and Settings\arfa\My Documents\DVD Profiler\
And then try to re-install the software. | | | Karsten
DVD Collectors Online
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting DJ Doena: Quote:
You should seriously try to deinstall the software. Then remove the following folders (if they are still there):
C:\Documents and Settings\arfa\Application Data\DVD Profiler\
C:\Documents and Settings\arfa\My Documents\DVD Profiler\
And then try to re-install the software. thank you will try that |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting arfa: Quote:
Quoting DJ Doena:
Quote:
You should seriously try to deinstall the software. Then remove the following folders (if they are still there):
C:\Documents and Settings\arfa\Application Data\DVD Profiler\
C:\Documents and Settings\arfa\My Documents\DVD Profiler\
And then try to re-install the software.
thank you will try that have uninstalled and the folders arent there |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 6,744 |
| | Posted: | | | | WHen you open "My Computer" on your desktop, hit F3. The search will come up.
Do you find any folder called "DVD Profiler"? | | | Karsten
DVD Collectors Online
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting DJ Doena: Quote:
WHen you open "My Computer" on your desktop, hit F3. The search will come up.
D
o you find any folder called "DVD Profiler"?[/blockquo
have downloaded entered my key and got the same error message |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting arfa: Quote:
Quoting DJ Doena:
Quote:
WHen you open "My Computer" on your desktop, hit F3. The search will come up.
D
o you find any folder called "DVD Profiler"?[/blockquo
have downloaded entered my key and got the same error message
have uninstalled it again and cant find a folder called DVD Profiler |
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| Registered: March 15, 2007 | Reputation:  |  Posts: 5,459 |
| | Posted: | | | | When you get the error message, which option are you selecting when you continue?
It's possible the fault is with the database, not the program so try selecting the option to create a new, blank database and see if it will open and close an empty database without errors. |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting northbloke: Quote:
When you get the error message, which option are you selecting when you continue?
It's possible the fault is with the database, not the program so try selecting the option to create a new, blank database and see if it will open and close an empty database without errors. what name shall I give the database |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | Anything you like. The default name for a database is "Default", but you could call it "My DVDs" or anything you like.
If we can get your program up and running again, an eagle-eyed colleague has spotted quite a few of your DVDs are added as "manual profiles" - this may be the reason you can't refresh their images. But we can look at that once Profiler is working again. |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting northbloke: Quote:
Anything you like. The default name for a database is "Default", but you could call it "My DVDs" or anything you like.
If we can get your program up and running again, an eagle-eyed colleague has spotted quite a few of your DVDs are added as "manual profiles" - this may be the reason you can't refresh their images. But we can look at that once Profiler is working again. have given it a name but still get the error message do you want me to download it again |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting arfa: Quote:
Quoting northbloke:
Quote:
Anything you like. The default name for a database is "Default", but you could call it "My DVDs" or anything you like.
If we can get your program up and running again, an eagle-eyed colleague has spotted quite a few of your DVDs are added as "manual profiles" - this may be the reason you can't refresh their images. But we can look at that once Profiler is working again.
have given it a name but still get the error message do you want me to download it again I wasnt getting images on any of my list at all |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | Quoting arfa: Quote:
have given it a name but still get the error message do you want me to download it again Do you mean download the program again? If it's installing I don't think you've got a corrupt downloaded file. So even if you have a new, empty database you still get the error message? That's a worry. It can't be a corrupt profile if there are no profiles! |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting northbloke: Quote:
Quoting arfa:
Quote:
have given it a name but still get the error message do you want me to download it again
Do you mean download the program again? If it's installing I don't think you've got a corrupt downloaded file.
So even if you have a new, empty database you still get the error message? That's a worry. It can't be a corrupt profile if there are no profiles! at the moment it is uninstalled but I cant get rid of the logo on my desktop it just sits there with its one eye looking at me. I wonder if I could just start with a blank database and start from scratch it wouldnt cause all this trouble i'm causing |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | You mean the blue splash screen?
If that's still visible then it means the program is still technically running so may not uninstall correctly. Go into task manager and look for DVD Profiler under Applications or dvdpro.exe under Processes and stop it. Then try and uninstall it.
The reason I wanted to see if Profiler would run using an empty database is because if it does then it means the fault lies with either the database as a whole or one of the profiles. If Profiler still won't run with an empty database then the problem is bigger. | | | | Last edited: by northbloke |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting northbloke: Quote:
You mean the blue splash screen?
If that's still visible then it means the program is still technically running so may not uninstall correctly. Go into task manager and look for DVD Profiler under Applications or dvdpro.exe under Processes and stop it. Then try and uninstall it.
The reason I wanted to see if Profiler would run using an empty database is because if it does then it means the fault lies with either the database as a whole or one of the profiles. If Profiler still won't run with an empty database then the problem is bigger. I know its a daft question how do I get into task manager |
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