This is going to make my day a lot of fun tomorrow.  I went to Fry's today and picked up some HD-DVD and blu-ray movies to include The Host on blu-ray.  When I got home it was past 10, but I wanted to watch The Host anyways.

I unwrap the plastic.
I cut the security tape.
I open the case.
The case is empty.

I have no idea what they are going to say when I call Fry's tomorrow.  I need to call first because it is a 45minute drive each way.

I have the bad feeling I just bought a $30 case.

Very true.  Just not something I have come across before.  Already put the receipt in the case to make sure it doesn't disappear.

And this is the exact reason I keep telling my dad he needs to stop his habit of leaving DVDs wrapped until he gets around to watching them - something which can take months. So far he's been lucky.

Sorry about your luck though, but as skip's already noted I'm sure they'll exchange it for you. Sucks about the drive though.

KM

Crisis adverted.  Though the 1.5hr drive did suck.

The two things i have had was AVP had a Korean copy (wt f?!) and Cinderella had a cheap pirate dvd.... never shopped in THAT shop again lol. Sadly missing discs i had a few. A good store will replace the dvd but (in my case) a Great store will give u title free.... (HMV Victoria i thank you)

Quoting skipnet50:

Quote:
As long as you have your receipt they will swap it for yoiu Schultzy. These kinds of things do happen, every once in awhile I will get a set home and find TWO disc Ones or whatever...kinda messes with my head and start editing the title,,,,didn't i just do this?

Skip

This actually happened this past week:

Wal-Mart Sells MP3 Player Loaded With Porn. 10 yr old Receives it as Xmas Gift.

  Daryl Hill bought three MP3 players at a Wal-Mart in Sparta, TN as Christmas gifts for his children. His 10 year old daughter began using hers, only to discover porn and explicit songs on the device.

It is speculated that the MP3 players had been returned to the store after the previous owner had loaded the player with sexual clips and songs containing explicit lyrics, and was resold as new. "Within 10 minutes, my daughter was crying," Hill said.

Hill has declined to Wal-Mart’s offer to replace the player with a new one, saying he has already purchased a new one and will hold the controversial player until he has consulted an attorney. It is against store policy to restock returned items.

Can you say Lawsuit Daryl??     

Quoting Dr. Killpatient:

Quote:
I always look for that factory seal.  No seal, no deal.

Yeah, especially with electronics.

Yes, good luck with that.

I don't shop at Fry's any more -- not since its first month here in Sacramento. I was given a gift card; I bought (gift card + a little cash) a DVD. I was relatively new to DVDs -- I think I had fewer than ten. I started with the DVD drive in my Mac, then added a DVD player to my TV.

I put the DVD in the drive on the Mac -- it wouldn't recognize the disc. I tried reinserting it a couple times -- nothing. I took it downstairs & tried the DVD player -- still nothing -- got a "No Disc" label on the DVD player. By then my son-in-law, who knew a lot more about DVDs than I did, came over. I told him the problem, he looked at the disc. "Delaminated," he said, "It's a manufacturing error. Not a clean seal of plastic around the metal part. Take it back and get another one."

I grabbed the bag, the case & the receipt (I even had the clear wrap) & went back to Fry's where they would not exchange it. They said they never exchanged opened DVDs, CDs, or software. Too easy to copy. "But why would I want another copy of the same DVD?" I asked.

"Sorry, company policy."

I tried to suggest that this was stupid. That how could I use a $20 DVD that would not play? "Company policy. No." I asked to speak to the DVD manager. It took fifteen minutes for him to arrive.

"No refunds or exchanges on opened DVDs, CDs, or software. Company policy."

We went around a few more times. "Company policy. No."

I headed upstairs. Found the store manager's office. Discovered he was the husband of the PTA president at my daughter's school... we had met a number of times. I got in to see him fairly quickly. I explained, showing him the defective DVD. "No refunds or exchanges on opened DVDs, CDs, or software. Company policy."

I asked if we could try the DVD in any DVD player in the store... find one which would play it, and I'd give up. "Company policy. No."

I pulled out my cell phone. Dialed a number in my phonebook. "Hi, this is Cliff Adams, may I speak to Dave, please?" I waited a minute or so. "Hi, Dave, I have a problem. I bought a defective DVD at Fry's and they will not exchange it for one which works. No, I've got the receipt; I bought it less than an hour ago. No, it will not play on any DVD player... Okay, I'll let you talk to him."

"Hank, California acting Attorney General Dave S(I gave his last name) would like to speak with you."

The Deputy AG, who was acting on behalf of his vacationing boss, told the manager about the basic consumer warranty law, which demands that all products sold in the Sate of California must perform the basic task for which they were manufactured. That unless Fry's could produce a normal DVD player which could play the DVD, the DVD sold to me was sold illegally. That unless I received reasonable satisfaction, a State Marshall could be at the door of every Fry's in California to shut their doors until a hearing was conducted to show that Fry's understood the law and would abide by it.

The manager scoffed. Dave gave him an ultimatum. Either exchange or refund the DVD, or expect a Marshall in his office in 20 minutes with an order to cease and desist in retail sales. Call back at this number... and Dave gave the manager the state AG's office number. The manager did not call.

I got my exchange. I called Dave and told him to call off the Marshall, who was within blocks of the store by the time I called. Living in Sacramento can have advantages.

But I still will not shop there again.

Good luck!